Under the supervision of the Credit Union Manager, the Operations Support Coordinator is responsible for the management and oversight of the Support Operations Department.

Essential Duties and Responsibilities

(Other duties may be assigned)

  • Assist in directing all credit union operations.
  • Coordinate the operational elements of OCCFCU which include planning, recommending, and implementing programs and policies general administrative direction to ensure workflow execution is effective, efficient and timely.
  • Monitors and reports operational volume, trends, risk elements, and conditions to Senior Management on a consistent basis.
  • Support management to ensure the credit union is in compliance with the federal laws and regulations set forth by the National Credit Union Administration (NCUA) and other regulatory agencies.
  • Ensure all information received and processed into banking system is accurate.
  • Maintain data integrity by following approved policies and procedures.
  • Interview loan applicants, resolve member complaints involving lending decisions or errors on their account, approve or deny loan applications.
  • Maintain thorough knowledge of the credit union policies and procedures, product offerings and loan and savings rates and be capable of recommending various loan and deposit products with members.
  • Respond to all inquiries and concerns including subordinate staff in a timely and professional manner.
  • Maintain current knowledge of general economic conditions that may affect the credit union lending and collections department.
  • Assist with special projects as needed.

Education and/or Experience

High school diploma or general education diploma (GED) required. Three years of experience in deposit services, teller services, or bank operations required. Knowledge of bank operations, procedures and record-keeping functions required. Customer service experience preferred. Must be able to work Tuesday – Friday and some hours on Saturdays and Sundays.

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