Business Center Operations Supervisor

Department: Oak Cliff Bible Fellowship (OCBF)

The Business Center Operations Supervisor provides day-to-day operational leadership for OCBF’s Business Center, overseeing print and production services, shipping and package operations, customer service requests, related administrative processes, and assigned workflow. This position coordinates Business Center projects from request through completion, ensures work meets established standards for quality, accuracy, timeliness, and service, and provides ongoing work direction, training, and support to staff and volunteers performing Business Center activities. The Business Center Operations Supervisor serves as a functional leader within the Bookstore and Business Center team, partnering closely with the Director to ensure coordinated service delivery and operational continuity.

Core Responsibilities

Ministerial Responsibilities & Spiritual Care

All employees of Oak Cliff Bible Fellowship serve in a ministerial role that contributes to the spiritual mission and ministry of the church. As such, employees are expected to model Christian values, support the spiritual development of others, and actively contribute to a Christ-centered work environment. This includes engaging in prayer and spiritual encouragement with co-workers and church members, participating in staff meetings and Bible studies, and demonstrating a personal commitment to ongoing spiritual growth.

Business Center Operations

• Provide day-to-day operational oversight of Business Center services, workflows, and customer requests.
• Serve as the primary operational resource for Business Center services, responding to questions regarding available services, project requirements, pricing, timelines, and order status.
• Coordinate the prioritization and flow of Business Center work to ensure requests are completed accurately, efficiently, and within established service expectations.
• Monitor daily operations and resolve routine service, workflow, production, or customer concerns within established guidelines.
• Identify opportunities to improve efficiency, service quality, and workflow and recommend changes to the Director.
• Ensure Business Center work areas, equipment, supplies, records, and materials are maintained in an organized, professional, and service-ready manner.

Graphic Design, Print Production & Project Coordination

• Coordinate graphic design, print, and production projects from initial request through design development, production, quality review, completion, and delivery.
• Consult with customers and internal departments to clarify project goals, specifications, quantities, formats, materials, deadlines, and other production requirements.
• Create, modify, and prepare graphic design materials for print and related Business Center projects using appropriate design software.
• Prepare digital files for production and ensure compatibility with printing, copying, finishing, and related equipment.
• Operate and oversee the appropriate use of commercial printing, copying, finishing, binding, cutting, laminating, and other Business Center production equipment.
• Review completed projects for design accuracy, print quality, formatting, color, quantity, finishing, and alignment with customer specifications before release.
• Prioritize design and production requests based on established deadlines, ministry priorities, available resources, and production capacity.
• Maintain organized digital and physical project files, design assets, templates, production records, and completed-work documentation.
• Troubleshoot routine design, file-preparation, software, equipment, and production issues and coordinate technical support or vendor service when necessary.
• Maintain awareness of graphic design, print-production, and Business Center technology and recommend improvements to tools, processes, and equipment as appropriate.

Website & Administrative Support

• Maintain assigned Business Center and/or Bookstore website content, service information, product information, and routine administrative functions as assigned.
• Monitor routine website or e-commerce functions within the scope of the position and communicate identified issues appropriately.
• Coordinate with the appropriate website provider, technology team, or vendor when technical assistance is required.
• Maintain accurate Business Center records, service documentation, pricing information, production records, and other operational materials.
• Prepare routine reports or summaries regarding Business Center activity as requested.

Shipping, Receiving & Package Operations

• Coordinate Business Center shipping, receiving, and package-delivery activities.
• Ensure incoming and outgoing packages are accurately processed, documented, routed, and distributed in a timely manner.
• Maintain appropriate package tracking, shipping, and delivery records.
• Resolve routine shipping or delivery issues and escalate significant concerns as appropriate.
• Ensure package-handling procedures support security, accountability, and timely distribution.
• Coordinate with carriers, vendors, internal departments, and other service providers as needed.

Customer Service

• Provide professional, responsive, and service-focused support to Business Center customers.
• Assist customers with print, shipping, copy, production, and related service requests.
• Clarify customer needs and recommend appropriate Business Center services within established guidelines.
• Communicate clearly regarding pricing, timelines, order status, and service expectations.
• Address routine customer concerns and escalate significant service issues to the Director when appropriate.
• Support a welcoming and Christ-centered customer experience consistent with OCBF’s standards of excellence and service.

Department Leadership & Operational Coverage

• Serve as a member of the Bookstore and Business Center leadership team and contribute to coordinated department operations.
• Provide day-to-day work direction to staff and volunteers performing Business Center activities.
• Train staff and volunteers on Business Center procedures, equipment, systems, customer service standards, safety practices, and workflow expectations.
• Maintain primary responsibility for Business Center activities while supporting shared departmental priorities as needed.
• Provide operational guidance and leadership coverage when the Director is unavailable, within established authority and procedures.
• Coordinate with bookstore leadership on shared staffing, coverage, customer-service needs, special events, and cross-functional activities.
• Escalate significant employee relations, policy, financial, staffing, safety, or customer concerns to the Director or appropriate organizational leader.
• Support department-wide initiatives, special events, promotions, and ministry activities as assigned.

Qualifications & Experience

• High school diploma or GED required. Associate degree in graphic design, graphic communications, print production, business administration, visual communications, or a related field preferred.
• 2+ years of experience in print production, copy/print center operations, business-center operations, customer service, shipping, or a related environment required.
• Demonstrated experience creating and preparing graphic materials for print production.
• Experience using graphic design and page-layout software, such as Adobe Creative Cloud applications or comparable design platforms, required.
• Experience working with print-production software, print drivers, file-preparation tools, and related production systems required.
• Hands-on experience operating commercial printers, copiers, finishing equipment, cutters, laminators, binding equipment, and/or comparable print-production hardware required.
• Working knowledge of print-production concepts, including file resolution, sizing, color, layout, paper selection, finishing, and print-quality standards.
• Previous experience coordinating multiple design and production projects with competing deadlines strongly preferred.
• Previous experience providing work direction, training, coaching, or day-to-day operational leadership to employees or volunteers preferred.
• Experience with point-of-sale systems, shipping systems, website administration, and standard business software preferred.

Every team member plays a role in advancing our mission, vision, and values. We strive to reflect Christ in all we do, and we ask each employee to model biblical character, professionalism, integrity, and a spirit of service in every interaction.

This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may change, and additional duties may be assigned based on organizational and ministry needs, consistent with the general scope and level of the position.