Bookstore Sales Clerk (PT)

Department: Oak Cliff Bible Fellowship (OCBF)

Assist customers with the processing of transactions, the selection of products and receive and stock merchandise.

Essential Duties and Responsibilities

(Other duties may be assigned)

• The professional staff at Oak Cliff Bible Fellowship have distinct roles that directly or indirectly affect thespiritual development of church members. Each employee must model Christian values in dailyinteractions and uphold the church’s core values. Minister and pray with co-workers, promote a unifiedand spiritually enriching work environment with a servant attitude while supporting the church and churchmembers of the community. Must demonstrate a commitment to the church’s mission and values in allaspects of the role by engaging in continuous spiritual growth and development through participation inchurch activities and personal discipleship. You must be actively involved in staff meetings, Bible studies,and support the church’s mission to influence and serve the broader community through activeinvolvement in church functions while performing the essential job requirements.
• Provide a friendly environment which includes greeting and acknowledging all customers, maintainingoutstanding standards, and maintain solid product knowledge along with all other components of customerservice.
• Answer customer’s questions concerning location, price, and use of merchandise.
• Accurately and efficiently complete all sales transactions; total price and tax on merchandise purchased bycustomer to determine bill; accept payment and make change.
• Remove and record amount of cash in register at end of shift.
• Calculate sale discount to determine price.
• Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock.
• Stock shelves, counters, and tables with merchandise and maintain their cleanliness.
• Set up advertising displays or arranges merchandise on counters or tables to promote sales.
• Stamp, mark, or tag price on merchandise.
• Obtain merchandise requested by customer or receive merchandise selected by customer.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Attendance/Punctuality — Is consistently at work and on time. Ensure work responsibilities are covered when absent. Arrive at meetings and appointments on time.

Computer Skills — Working knowledge of Microsoft Office Products with strong word processing and data entry skills.

Customer Service — Must have excellent customer service skills when dealing with the public, including both OCBF and non-OCBF members. Manage difficult or emotional customer situations. Respond promptly to customer needs. Solicit customer feedback to improve service. Respond to requests for service and assistance.

Dependability — Use time appropriately and wisely. Follow instructions and respond to management direction. Accept responsibility for own actions.

Diversity — Demonstrate knowledge of EEO policy. Show respect and sensitivity for cultural differences. Demonstrate the ability to address the various learning styles of students. Educate others on the value of diversity.

Interpersonal Skills — Create and maintain a climate of respect and fairness. Focus on solving conflict, not blaming. Approach others in a tactful manner by demonstrating respect and consideration regardless of their status or position. Maintain confidentiality. Listen to others without interrupting. Keep emotions under control.

Mathematical Skills — Ability to apply concepts of basic algebra and geometry. Present numerical data effectively.

Oral Communication — Ability to communicate primarily in English. Speak clearly and persuasively in positive and/or negative situations. Listen and get clarification in order to respond to questions and assess needs accurately.

Planning/Organizing — Prioritize and plan work activities. Plan for additional resources. Set goals and objectives. Develop realistic action plans.

Problem Solving — Identify and resolve problems in a timely manner and demonstrate the ability to develop alternative solutions. Work well in group problem solving situations.

Professionalism — Approach others in a tactful manner by showing respect and consideration regardless of status or position. React well under pressure by keeping emotions under control.

Reasoning Ability — Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Safety and Security — Observe safety and security procedures. Report potentially unsafe conditions. Use equipment and materials properly.

Technical Skills — Assess own strengths and weaknesses. Pursue training and development opportunities. Strive to continuously build knowledge and skills. Share expertise with others.

Teamwork — Balance team and individual responsibilities. Exhibit objectivity and openness to others’ views and ideas and is willing to try new things. Give and welcomes feedback. Contribute to building a positive team spirit. Put success of team above own interests. Able to build morale and group commitments to goals and objectives. Support everyone’s efforts to succeed.

Written Communication — Write routine reports and other correspondence clearly and informatively and can vary writing style to meet needs. Edit work for spelling and grammar. Able to read and interpret written information, primarily in English.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience. Experience with computerized inventory system and Point of Sale is required. Must be able to work most Sundays and available during the week.

Spiritual Commitment

All employees are expected to commit to Christ and to the philosophy, ministry and vision of OCBF and to help the church to meet the spiritual, social, emotional and physical needs of the church family.

Members are asked to commit to:

• Consciously pursuing spiritual growth by participating in the vital experience of the church (Education, Fellowship, Outreach and Worship).
• Faithfully give at least 10% of their income to the ministry of OCBF.
• Faithfully serve in one of the ministries of the church in a volunteer capacity.
• Agree to read and function under the guidelines and authority of the Church Constitution and By-Laws.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.